Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Obtain information about the industry
   • Access sources of information about the industry
   • Collect information to assist effective and safe work performance within the industry
   • Obtain and update specific information on sector of work
   • Apply industry and work health and safety information to day-to-day work activities
   • Describe employment terms and conditions
   • Explain career pathways within the industry
2. Observe employment requirements
   • Identify industry developments in the workplace context that could be used to improve quality, productivity and conditions
   • Confirm that work practices comply with codes of practice and workplace expectations within level of responsibility
   • Identify contribution of own work role to organisational outputs
   • Ensure that dress and personal requirements comply with workplace standards
   • Observe punctuality in work attendance according to workplace procedures
   • Meet employer expectations through completion of workplace routines and specific instructions
3. Accept responsibility for quality of own work
   • Keep personal work space in a well-organised and safe condition
   • Adhere to the workplace code of conduct
   • Detect variations in the quality of service or products from required standards, and report as required
4. Plan and conduct own work
   • Follow instructions from supervisor and relevant people
   • Identify factors affecting work requirements and take appropriate action
   • Assess work load and prioritise within allocated timeframes
   • Communicate clearly, to the appropriate person, the need for assistance to improve performance
5. Promote workplace cooperation
   • Undertake responsibilities and duties in a positive manner to promote cooperation and good relationships
   • Conduct cooperation with others in a courteous manner, appropriate to culture, special needs and linguistic background, and position in the organisation
   • Recognise problems and conflict, and resolve through personal communication where possible, or refer to a supervisor, manager or employer for resolution
6. Contribute to a productive work environment
   • Share information relevant to work with co-workers to ensure designated work goals are met
   • Share knowledge and skills with co-workers through conversations and meetings
   • Recognise and seek contributions of individuals of different gender and social and cultural backgrounds
   • Ensure work is consistent with workplace standards relating to antidiscrimination and workplace harassment
7. Undertake an activity to workplace requirements
   • Discuss knowledge and skills required for task with supervisors and co-workers
   • Check the availability of materials and equipment to ensure they are consistent with work schedules and the requirements of the task
   • Create a daily schedule for completing workplace activities and allocated tasks, including priorities, allocated start times, estimation of completion times and materials, equipment and assistance required for completion